General Questions
1WHERE IS YOUR APPLICATION DEVELOPMENT CENTRE BASED?
Our development center is Abuja, Nigeria.
2FROM THE PRODUCTS AND THE PRICES DISPLAYED ON YOUR SITE, ARE THE PRICES SUBJECT TO NEGOTIATION?
Our Market place is not like any other market place, we accept negotiations which can available only on the Enterprise Solutions.
3HOW DO YOU HANDLE COMMUNICATIONS AND MEETINGS IN A SITUATION WHERE YOU ARE BUILDING WEB PORTALS AND ENTERPRISE SOLUTIONS FOR A CLIENT WHO IS NOT WITHIN ABUJA?
In a situation where we are building for a client who is not within Abuja, we make use of visual means of communications such as Zoom, Skype, GoToMeeting; and if need be make arrangements for meetings with the said client. We provide our customers with the access to our project management tool, which allows them to monitor the progress of their project at any hour of the day. If the customer wants us to work at certain hours (i.e. outside our normal hours of operation); we can do it for an additional price.
4DO YOU DELIVER YOUR HARDWARES OUTSIDE OF ABUJA?
For now, the delivery of our hard wares is within Abuja and its environs.
5HOW LONG WILL IT TAKE FOR YOU TO BUILD ME A ROBUST WEBSITE?
We build our clients dynamic and robust websites within 3 – 5 days.
6HOW LONG WILL IT TAKE FOR YOU TO BUILD ME AN E-COMMERCE PLATFORM?
We build robust and dynamic E-Commerce within 7 – 10 day.
7CAN YOU PROVIDE THE SUMMARY OF THE EXPERIENCE AND SKILLS OF EACH OF YOUR APPLICATION DEVELOPMENT RESOURCES?
We are bound by the confidentiality agreement, and will be unable to share these details. A large number of full-time developers are a part of our pool, working on different in-house and client projects. At different times, the available resources are different and unique. You can be assured that only the best quality, trained and experienced resources will work on your project and meet your requirements.
8DO YOU GUARANTEE THE SECURITY AND CONFIDENTIALITY OF OUR INTELLECTUAL PROPERTY?
This clause is covered in the Memorandum of Understanding between the Companies. In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers' intellectual property is always secure.
9DO YOU PROVIDE USER MANUALS AFTER DEVELOPMENT OF ANY SOFTWARE?
User manual is part of the documents we give to our client in other to aid them in the use and navigation of the software. Our documentation is self-explanatory.
10DO YOU PROVIDE END-USER DOCUMENTATION?
We will provide end-user documentation if the clause is included in the work contract.
11HOW DO YOU HANDLE CHANGE REQUESTS FROM YOUR CUSTOMERS?
We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.
12COULDN’T FIND WHAT YOU WERE LOOKING?
Contact our Experts whose details are on the FAQ page.
Delivery Options
1Can products be delivered to me outside Abuja?
We only deliver hardware’s within Abuja.
For Software’s, Technology Training and Web Development, kindly send mail to info@sunmarket.ng and answers will be sent within 12 hours.
2How long are your deliveries?
Our deliveries are done 3 days after payment is done and confirmation is made. In a situation where there is an unforeseen circumstance, then the duration can be longer.
3Can I return after payment?
Refund of product is done 48 hours and refund of payment is done in 5 working days.
Payment Options
1Can I make payment after delivery?
Use one of our payment options on the platform to make payments.
2Can I pay in cash?
Cash payments are only accepted in our office; note, our delivery option is still applicable.
3How safe is my payment?
We are using on of the most secured payment gateways in the country and all transactions are secured.
4What if the payment fails and I am debited?
In a situation like that, we advise you contact your bank immediately for confirmation of transfer or reversal if necessary.
To get your questions answered, kindly
