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Return and Refund Policy

Instructions

Returns and Refunds

Returns and refunds


1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory
2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
o in respect of the product price;
o local and/or international shipping fees (as stated on the refunds page).
3. Returned products shall be accepted and refunds issued by SunMarket, for and on behalf of the seller.
4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
5. All returns of product are to be done within 48 Hours after the products has been delivered to the buyer

Credit and Return Policy

Credit and Return Policy


• What can I return?
You can initiate a return within 24 Hours if: You receive a wrong, damaged, defective or counterfeit item When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
• How do I return an item? By contacting any of our experts. Details are on our site
• Can I change my refund option anytime? No. You cannot change your selected refund option after it has been registered by our CS Team
• How long will it take to return an item and get my refund? It will take within 24 Hours for a buyer to return the item and within same 24 Hours for a seller to receive the product.
• Once I initiate a return, what happens next? If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 2 business days.
• I have requested for returns pick-up from my home, how long will it take? Once we receive your request, we will make two attempts to retrieve the item(s).
• Can I return my item after the stated returns timeline? SunMarket will not receive the item after the timeline lapses
• I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do? We apologize for this. Please contact our experts through the details on our site.
• Once retrieval of my package is done, how long will it take to be refunded? The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed. Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed. It will take 5 working days for refund of payment to be initiated if the reason is validated.
• My return has been collected for a while, but still no news, what should I do? We apologize for this. Please contact our experts with the details provided on the site.
• SunMarket tells me they have done a bank transfer but I have not received the money, what should I do? It takes 4-10 business days for the money to reflect in your account. Please contact our experts if you still haven’t received your refund after this time.
• How do I track my return status? We will keep you updated by email and/or SMS about the status of your return.
• Do I have to return all products in my order? No, you do not have to return your entire order. You can return your choice of selected items.
• Do I have to return the gift when I return a product? Yes, any free gift must also be returned.
• Do I have to pay for shipping charges when I return a product? There are no charges for shipping a product back to SunMarket.
• Can I Replace or Exchange an item rather than a refund? At the moment, SunMarket does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.
• Why was my item redelivered to me instead of a refund? Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.